Refund Policy

1. Vignettes not yet issued

Any order item that has not yet been issued in the national toll system can be cancelled and is refunded in full to your original payment method — including cases where we are unable to issue the vignette (system failure, rejected data). Refunds are initiated immediately and typically arrive within 5–10 business days depending on your bank.

2. Issued vignettes

Once a vignette has been issued and registered to your licence plate, it cannot be refunded, cancelled or transferred. This is because the service has been fully performed at that moment: the national toll operator has registered your plate and we cannot reverse it. You expressly consented to this waiver of the right of withdrawal at checkout (EU Directive 2011/83/EU, Art. 16).

The same applies to errors in data you entered (e.g. a wrong plate) discovered after issuance. In genuine hardship cases we may offer a goodwill refund or reissue at our discretion — contact support.

3. How to request a refund

Use the support link on your order page or email support@bilpp.com with your order link. Refunds are always made via Stripe to the original payment method; we never ask for your bank details.